Partner Answers
Partner FAQ
What POS do you support?
Square is the v1 integration and works with any Square-powered business — restaurants, retail, salons, services. Toast, Clover, and Lightspeed integrations are on the roadmap.
How much does it cost to be on Locals Club?
3.5% of the value of each redeemed offer. No monthly subscription, no setup fee, no per-scan cost, no hardware to buy.
How and when do I get billed?
We charge the Stripe card on file on the 1st of every month for the previous month's redemptions. You get a detailed invoice listing every redemption. Zero redemptions = zero invoice.
What if my card gets declined?
We notify you by email and retry on a small backoff schedule. Your account stays active during retries — we don't cut you off from the platform mid-month.
Can I set a maximum number of redemptions per offer?
Yes. Every offer has a total-redemption cap and a per-customer cap. Great for limited-time promos, first-time-visitor offers, or capping exposure during a slow-day boost.
How do you prevent people from cheating the system?
Every QR code is single-use, time-limited (60 seconds by default), and cryptographically signed. When your staff scans it, we match the redemption to the next transaction on your Square POS. No matching ticket, no valid redemption.
On the customer side, every account is location-verified once during signup and re-checked periodically. That's the whole reason offers on Locals Club can actually be worth running.
What happens if a customer tries to abuse an offer?
You can flag any redemption from your dashboard. Repeat abuse suspends the customer from your business, and we investigate at the platform level. There are no chargebacks to worry about — the customer paid Square normally, we just applied the discount.
Can I run offers that vary by day or time?
Yes. Offers support day-of-week and time-of-day windows. Common patterns: happy hour, weekday lunch, Sunday brunch, slow-day-of-the-week boost, or a one-off "grand reopening" offer.
Can I cancel any time?
Yes. There's no contract and no cancellation fee. You settle your last invoice and you're done. Your existing customers won't see your offers anymore, and you keep all the aggregate data from your dashboard.
I'm not in Tampa. Can I still sign up?
Get on the partner waitlist and tell us your city. We're prioritizing launches by combined partner + resident demand. Book a demo and we'll route you into the queue.
Anything else? Email us or book a demo.